Frequently asked questions

Will I receive a water account, even if I don’t use very much water?

Yes, water customers will receive a water account even if they use very little water. But remember, you are paying a decreased water availability charge and small users will no longer be subsidising those people who use a lot of water.

Will the water usage account come at the same time as my water rates?

Yes. Water Rates is an old term and meansthe fixed charge for water (water availability). From July 2008 the usage and fixed charge (availability) will be sent to you at the same time, on one water account to co-incide with the reading of the water meter.

I've lost my water account, can I get a copy?

Yes, Shoalhaven Water is able to reprint an exact replica of your water usage account, contact us by email for a copy.

How often will I receive a water account?

Your water meter will be read and an account sent out every quarter. This provides property owners with regular feedback on water usage and costs.

How do I change my billing address?

Shoalhaven Water and Shoalhaven Council have one address database for both rates and water bills so you only need to advise us once of a change of address. You can either write to us at PO Box 42, Nowra, NSW 2541, fax us on 4429 3161 or email us at council@shoalhaven.nsw.gov.au. Alternatively you can fill in the on-line change of address form by clicking here.

I’m a tenant in a rental property – what charges am I liable for?

What and how you pay will depend on the lease arrangements with your real estate agent or landlord. This will set out what your responsibilities and obligations are in respect of water, sewer and trade waste charges where applicable. You do not need to contact Shoalhaven Water to have your meter read or the water connected or disconnected.

How can I pay my water account?

Click here to see all our payment options

Is all water used charged at the same rate?

No. From July 1, 2008 water usage is charged at $1.00 per kilolitre for usage up to 450 KL and $1.50 per kilolitre for usage greater than 450 KL.

What do I do if I detect a water leak?

Contact a plumber to rectify the leak immediately and then Shoalhaven Water as we may be able to provide some financial assistance on your last account.