Apply for a metered standpipe or bulk water access key

On application, metered standpipes are available for businesses requiring access to a bulk water supply. Acceptable business uses include dust suppression, construction activities, new landscaping projects, bush regeneration or water carting. 

Water filling station access keys are also available to customers requiring access to bulk water directly from our trunk mains. 

Steps to apply

Click on the tabs below to find out how to apply and what happens next. 

Before you apply

Step 1.Review the fees and charges below

Step 2.Have your backflow prevention documentation ready

  • Photographic evidence of fixed air gap; or
  • Backflow Prevention Test & Maintenance Report issued by accredited plumber

These can be uploaded on application in JPG or PDF format.

Step 3.Complete the online application form

The link below will take you to Council's online request management platform.

Apply Online

What happens next

Step 1.Application reviewed and invoice issued

Approved applications will be invoiced a quarterly hire fee and refundable deposit.

Step 2.Pay the invoice 

Step 3.Bring proof of payment with you

On pickup, you or your company must:

  • Provide a valid receipt number as proof of payment; or
  • If paying on pickup, you must present the invoice and make payment with our cashier

Step 4.Pick up the metered standpipe and/or bulk water filling station key

Once the invoice has been paid, metered standpipes and bulk water filling station keys can be picked up from:

Nowra Administration Building
36 Bridge Road, Nowra, NSW 2541

Using the standpipe

Step 1.Hydrant point locations

We ask you to act responsibly and only use the hydrants indicated on our online map.

Penalties will apply if:

  • Water is drawn from a hydrant in a low-pressure area. (A list of low-pressure areas can be found in the Standpipe Hire Agreement)
  • Complaints are received of no water or dirty water due to water being drawn in a low-pressure area.
  • Damage occurs to a hydrant or main due to misuse. Repair charges will be forwarded to the person responsible. 

Step 2.Review our instructional video

Find out how to use a standpipe and what to do if you encounter a problem.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 9:00am to 4:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 10:00am to 2:00pm
14 Deering Street, Ulladulla NSW 2539

More information 

Fees and charges

An invoice will be issued to applicants based on the below fees and charges. On payment of invoice, a standpipe or bulk water filling station key will be available for pickup from our Nowra administration building. 

Quarterly fee Water usage charge Refundable deposit
25mm standpipe $84.00 $2.75 per kl $336.00
65mm standpipe $136.50 $2.75 per kl $525.00
Bulk water station $1.38 per kl $74.00

Failure to provide quarterly standpipe meter readings will incur a $315.00 per quarter, per standpipe charge. 

On return of a standpipe, we will read the meter and deduct any water usage charges from the refundable deposit. Failure to maintain our standpipe or failure to return a cancelled standpipe, will result in harsh penalties.

Failure to return standpipe or hire key

If a standpipe is not returned within 30 days of termination, Shoalhaven Water will issue an invoice for a termination fee. This fee includes:

  • The replacement cost of the standpipe.
  • A failure-to-return charge less the original deposit paid.

If the standpipe is lost or damaged beyond reasonable wear and tear, the hirer will be charged the current replacement cost. In cases of loss, the hirer must provide supporting evidence or a statutory declaration outlining the circumstances.

At the time of issue, Shoalhaven Water records the meter reading on the standpipe as stated in the application.

If the bulk water filling key is not returned or is lost, the hirer will forfeit the hire deposit. All applicable fees become debts payable to Shoalhaven Water.

Lost, stolen or damaged standpipes

The hirer must notify Shoalhaven Water immediately if a standpipe is damaged, lost, or destroyed.

For lost standpipes:

  • The hirer must reimburse the current replacement cost, less the original deposit.
  • Pay any outstanding water usage and availability charges.
  • Submit a new hire agreement if a replacement standpipe is required.

Shoalhaven Water will determine whether a damaged standpipe should be repaired or replaced. The hirer is responsible for preventing damage. If a standpipe is lost or stolen, water usage charges will be estimated based on previous reading periods.

Shoalhaven Water will not charge for repairs or replacement if damage is due to fair wear and tear or a manufacturing fault.

 

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