We understand that the summer holiday period is often busy with visits from family and friends, and that your scheduled pumpout services may not be sufficient to manage the additional waste collected in your effluent system.
We encourage our customers to plan ahead to avoid any nasty surprises.
If you are a property owner or managing agent and would like to schedule extra services for the holiday period, book them using our online request Summer Holiday Extra Pumpouts. You have the ability to request up to twelve (12) extra pumpout dates between 1st November 2022 to 31st January 2023.
Please submit your extra pumpout requests by Friday 9th December 2022.
Terms & Conditions:
- Scheduled and extra services will be performed within three (3) working days (excluding public holidays) of the requested date.
- Please allow three (3) working days for your request to be processed. Any dates that are requested without three (3) days notice are not guaranteed to be performed.
- Cancellations of booked extra services require 72 hours notification to Council. Failure to provide cancellation notice may incur a service fee.
As always, should you find yourself in a predicament and require an emergency pumpout, call us immediately on 02 4429 3214. We will escalate the service and action within 24 hours. Please note additional fees apply.