Council's sewerage system

A diagram showing a property and how it is connected to both stormwater and sewerage services, and who is responsible for the maintenance of each part.

Shoalhaven Water is responsible for operating and maintaining the extensive network of sewer pipes that transports wastewater from your property to our sewage treatment plants.

As a property owner, it is your responsibility to:

  • Ensure access is available to the sewer inspection point within your property.
  • Maintain the drainage pipes within the property through to the point of connection of our sewer network.
  • Prevent stormwater from entering the sewer system.

Stormwater should never enter the sewer network. Stormwater entering into the sewer network is a common cause for sewer overflow.

What to do if you experience a problem

If you experience a problem with your internal sewer system such as gurgling noises, sinks and toilets are slow to drain or there is an effluent overflow, reach out to us before you call a plumber, and we will come and investigate. 

On investigation we will:

  • Clear any blockage within Council mains, at our expense.
  • If we have investigated a blockage or overflow on your property and the problem is on your side, we will advise you to call a plumber. 

All non-urgent matters should be submitted through our online service. The button below will take you to Council's online request management system. 

Report a Problem

If you are experiencing a sewerage overflow, call us immediately on 02 4429 3214. We operate 24 hours a day, 7 days a week. 

 

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