Council's sewerage system

Shoalhaven Water is responsible for maintaining the extensive network of sewerage pipes that transport the wastewater from your property to your local sewage treatment plant.

Regular maintenance is conducted to ensure our systems are operating effectively.  

As a property owner, it is your responsibility to:

  • Ensure access is available to the sewer inspection point within your property, including sewer manholes, boundary risers and yard gully's.
  • Maintain the drainage pipes within the property through to the point of connection of our sewer network.
  • Prevent stormwater from entering the sewer system. An excess of rainwater into the system is a common cause for sewer overflow. 

A diagram showing a property and how it is connected to both stormwater and sewerage services, and who is responsible for the maintenance of each part.

 Diagram showing drainage responsibilities 

 

If you experience a problem within your sewerage system such as gurgling noises, sinks and toilets slow to drain, or you have an onsite sewerage overflow, reach out to us before you call a plumber, and we will come and investigate. 

On investigation we will:

  • Clear any blockage within Council mains, at our expense.
  • If we have investigated a blockage or overflow on your property and the problem is on your side, we will advise you to call a plumber. 

Find out how to report a non-urgent sewer blockage online.  

If you are experiencing a sewerage overflow, call us immediately - we operate 24 hours a day, 7 days a week. 

 

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