opens in new tab or window
Report a Problem
Notify us of a non-urgent issue via our online form
Report online
Close this announcement
Skip to main content
Quick Links
Shoalhaven City Council
(02) 4429 3214
Contact Us
After Hours Emergencies
Shoalhaven City Council - Home - Logo
Open
Search
Search
Open side
Menu
Home
Services and requests
Your account
Sub-menu
Fees and charges
Sub-menu
Water and sewer charges
The how and the why water charges increase
Vacant land service charges
Bills and payments
Sub-menu
Account payment options
Make an online payment
Sign up for eNotices
Overdue accounts
Submit compliments, complaints and feedback
Managing your account
Sub-menu
Request a copy of a bill
Sign up for eNotices
Register for direct debit
Request a refund or transfer
Make a payment arrangement
Avoiding flow restriction
Concessions and assistance
Sub-menu
Apply for a pensioner concession
Payment assistance scheme
Apply for a plumbing reimbursement
Apply for an undetected water leak rebate
Register for dialysis assistance
Register for the tap re-washer program
Update account details
Sub-menu
Update my postal address
Nominate an authorised account representative
Notification of a deceased estate
Buying, selling or renting
Sub-menu
Buying a property
Selling a property
Renting a property
Your water
Sub-menu
Understanding your water service
Sub-menu
How to read your water meter
Accessing your water meter
Excessive water consumption
How to identify a leak
Water hydrants
Water meters
Sub-menu
Meter connections and modifications
Submit a water meter reading
Report damaged water meters
Report a water problem
Sub-menu
Report leaking meters, mains or hydrants
Report damaged water meters
Report low water pressure or loss of water supply
Report cloudy water
Report a taste or odour issue
Report discoloured water
Water bottle refill stations
Rainwater tanks
Sub-menu
Apply for rainwater tank compliance
Apply for a rainwater tank rebate
Swimming pools
Greywater
Sewer services
Sub-menu
Understanding your sewerage service
Sub-menu
Council's sewerage network
Sewer access points
Stormwater and the sewer system
Effluent pumpout systems
Sub-menu
Effluent pumpout services
Register a new pumpout service
Request change of pumpout frequency
Request an extra or emergency pumpout
Septic tanks and aerated systems
Sub-menu
Tanks and cleanout services
Request a tank cleanout
Request an AWTS cleanout
Pressure sewer systems
Sub-menu
Pressure sewer systems explained
Operating your pressure sewer system
Apply for a pressure sewer system installation
Report a pressure sewer system problem
Report a sewer problem
Sub-menu
Report a sewer blockage
Report a sewer odour
Report a pressure sewer system problem
Report a sewer manhole problem
Water quality
Sub-menu
Monitoring our systems
Sub-menu
Drinking water quality monitoring
Environmental protection monitoring
Fluoride
Water hardness
Report a water quality problem
Sub-menu
Report cloudy water
Report a taste or odour issue
Report discoloured water
Water restrictions
Sub-menu
Water restrictions during drought
Frequently asked questions
Apply for a water restriction permit
Water saving ideas
Checking for leaks
Building and renovating
Sub-menu
Locating water and sewer assets
Information and resources
Sub-menu
Guides, resources and standards
Building on or near our assets
Developer contributions explained
Fire service installations
Water and sewer construction works
Service location plans
Water development notices
Sub-menu
What is a water development notice?
Water development notice fees and charges
Apply for a water development notice
Meeting conditions
Certificate of compliance
Apply for a certificate of compliance
Meter connections and modifications
Sub-menu
Fees and charges
Meter connections
Modifications to existing water services
Demolition information
Sub-menu
Before demolition
Book an inspection prior to demolition
Pressure sewer systems
Request a sewer manhole adjustment
Commercial and industrial
Sub-menu
Liquid trade waste
Sub-menu
Liquid trade waste explained
How to obtain approval to discharge
Business activity guide
Submit business activity details
Declaration as non-discharger
Backflow prevention and cross connection control
Sub-menu
Backflow prevention and cross-connection control
Accredited backflow prevention plumbers
Register a backflow prevention device
Standpipe hire
Sub-menu
Apply for a metered standpipe
Hydrant locations for standpipe use
Submit a metered standpipe reading
How to use a standpipe
Community engagement
Sub-menu
Our systems and operations
Sub-menu
Our water supply
Our water treatment plants
Our wastewater treatment plants
Water treatment process
Wastewater treatment process
Our reclaimed water management scheme
Our communication towers
Water education
Sub-menu
Educational resources
Request a Tapstar show
Hire a portable water station
Ways to save water
Podcasts
Sub-menu
The Drop
Why water rates are increasing
Behind the scenes
Planning our future
Sub-menu
Projects and developments
Sub-menu
South Nowra Surcharge Main - Major Upgrades
Moss Vale Road Urban Release Area - Water Infrastructure
Danjera Dam Recreational Area Construction Project
Moss Vale Road Urban Release Area - Wastewater Infrastructure
Bendeela & Cambewarra Reservoirs and Kangaroo Valley Storage Tanks
Design Services - Mains Program
Huskisson/Vincentia SPS 7, Rising Main and Gravity Main Upgrades
Bream Beach Water Main and Naval Parade Sewer Main Relocations
Vision, mission and values
Meet our management
Strategic business plan
Customer service plan
Asset management strategy
Asset management plans
Environmental sustainability
Work with us
National performance reporting
Our policies
Contact us
Emergencies
You Are Here :
Home
/
Planning our future
/
Our policies
In This Section
Projects and developments
Vision, mission and values
Meet our management
Strategic business plan
Customer service plan
Asset management strategy
Asset management plans
Environmental sustainability
Work with us
National performance reporting
Our policies
Our policies
Public policies
Backflow prevention and cross connection control
Building over water/sewer pipelines
Communication site charging
Community service obligations - Water supply, wastewater, effluent, trade waste services and Section 64 contributions
Connection of properties to Council's sewerage system
Debt management
Determining customer categories for the purpose of levying water and sewer charges
Downsize, disconnect or nominal sizing of water meter services
Drinking water quality
Liquid trade waste discharge to sewerage system
Metered standpipe and bulk water filling station
Non urban wastewater connection
Non urban water supply
Payment Assistance Scheme (PAS) - Water accounts
Provision of water and sewer infrastructure - Developments not included in development servicing plans
Rainwater tank rebate
Reclaimed water
Undetected leak rebate
Water and sewer - Minor mains extension
Water and sewerage headworks charges (Section 64 contributions) - Assistance for developments
Strategic plans
Asset management strategy
Asset management plan - Communications facility
Asset management plan - Wastewater
Asset management plan - Water supply
Customer service plan
Back to top