Report a pressure sewer system problem

Pressure sewer systems operate like a normal sewerage system taking waste liquids from your toilet, sink, shower, bath, dishwasher and washing machine and transferring it to the reticulation system or treatment plant. They are generally located in areas where conventional gravity systems are not viable.

Your system has been installed so that we can access it for any maintenance or repairs.

If the wastewater within your house becomes slow to drain, you may have a problem and we need to know. 

Steps to report a problem

Respond to the alarm

Step 1.Turn the alarm off

You can turn the alarm off by pressing the mute button underneath the alarm panel.

Step 2.Do not attempt to repair the unit yourself

Step 3.Monitor the flashing light

If the light is still flashing after an hour, call us on (02) 4429 3214.

The system has a 24-hour emergency storage capacity so any repairs will be carried out within the 24-hour period.

Try to minimise the amount of wastewater going into the system during this time period.

Report a problem

Submit our online maintenance request 

For non-urgent issues, submit an online maintenance request.

Report online

If the problem is urgent call us on 02 4429 3214 (24 hours/7 days) so we can get our team out to investigate as soon as possible.

What happens next

We will investigate the problem

  • If the problem is in the system, we will repair the unit or clear the blockage
  • If the problem is in your internal lines, we will notify you to contact a plumber

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539

Avoiding damage to your system

To avoid blockages and damage to the pressure sewer system, the following items should never be placed in the system:

  • Glass
  • Metal
  • Gravel, sand (including aquarium substrate)
  • Coffee grinds
  • Seafood shells
  • Socks, rags or clothes
  • Plastic
  • Nappies, sanitary napkins or tampons
  • Cat litter
  • Explosives
  • Flammable materials
  • Lubricating oil or grease
  • Strong chemicals
  • Petrol or diesel fuel
  • Stormwater runoff