Vision, mission and values

Our business vision, mission and values strive to understand and exceed customer expectation and satisfaction with an emphasis on quality service, consultation and continuous improvement.

Vision

Through our business excellence we will be a leader in the water industry.

Mission

To provide efficient, effective water and wastewater services to the Shoalhaven.

Values

We will achieve our vision and mission through:

Our Customer

Striving to understand and exceed customer expectation and satisfaction with an emphasis on quality service, consultation and continuous improvement.

Our Business

Provision of efficient and effective water and wastewater services, to an agreed Level of Customer Service in a equitable and commercial manner.

Our Environment

Operating Shoalhaven Water in an environmentally responsible and sustainable manner for the betterment of present and future generations.

Our Community

Ensure quality of life and health to our community.

Our Team

Providing the Shoalhaven with efficient, dedicated and enthusiastic staff by working through trust, learning and communication.