National performance reporting

The National Performance Report provides an annual, independent benchmark of pricing and service quality of Australian urban water utilities.  Indicators within the report include water resource supply and usage, financial operations, bills and pricing, assets, water quality compliance and customer performance.

Any urban water authority that serves more than 10,000 properties is required to report under the performance framework.

National performance report 2023–24: urban water utilities

The 2023-24 report covers 155 performance indicators from 86 service providers: including bulk water authorities, water utilities, and councils. 

Part A of the report provides key indicators and analysis. Click on the links below and find out how we compare.