Customer service plan

We provide water and wastewater services to the residents and visitors in the Shoalhaven Local Government Area. Our water supply and sewerage network is large and extends across the region to rural, residential, commercial, and industrial properties.

The purpose of the customer service plan is to clearly outline:

  • Shoalhaven Water’s responsibilities for providing this essential function in a sustainable way
  • The minimum levels of service customers can expect, and
  • Our performance as a water utility and compare these with industry benchmarks

Follow this link to download and view our full customer service plan.