How to identify a leak

To help identify if you have a leak on your property, we have created a simple three-step experiment. 

Our meter dials have black numbers and red numbers. In this experiment you will be looking at the red numbers as this will determine if you have a leak and how bad the leak is.  

Step 1

Find the water meter and record the reading. A simple way to do this is to use your phone camera (if you have one) and take a photo.

Make sure not to use any water afterwards for at least 5 hours. This includes kitchen, bathroom and laundry taps, washing machines and dishwashers, showers, toilets and any outside taps or sprinkler systems. You will not get an accurate result if water is used during the experiment. You might consider doing this experiment while you are out for the day.

Step 2

After 5 hours, read the meter again making sure no water has been used during the test period.

Step 3

Compare the two sets of numbers. If they are the same there are no leaks. If they are different, subtract the first reading from the second and the difference will tell you how bad the leak is if water cannot be accounted for.

 

Discovered a leak?

If a leak has been detected on the property, call a licensed plumber to fix it as soon as possible.

Regardless of the reading, any water that passes through the water meter will be charged to the property owner, and this includes water lost through leaks.

If a substantial amount of water has gone through the meter because of the leak, and it has been repaired by a licensed plumber, the property owner may be eligible for an Undetected Water Leak Rebate.