Understanding your water service

A diagram of a property detailing how it is connected to the water main. It is divided by a line indicating the boundary between resident and water utility maintenance responsibilities.

 

Shoalhaven Water is responsible for all water mains located within the Shoalhaven area and this includes water meters and any maintenance or repairs to your service line or connection. The above diagram indicates where the responsibility for maintenance lays.

As a property owner, it's important to understand the responsibilities around your water service and to ensure access is available to us to not only read the meter, but to allow access for any maintenance or repairs. It is also your responsibility to maintain all internal pipes and taps located within your property.

Should you experience any problems with your water supply, we want to know so that we can rectify the problem as soon as possible. 

We operate 24 hours a day, 7 days a week. 

If you are experiencing an emergency situation, call us immediately on 02 4429 3214. 

All non-urgent matters should be submitted through our online service. The button below will take you to Council's online request management system. 

Report a Problem

 

More information

If your water service is unauthorised, defective or has been illegally installed and we believe it could seriously affect our system, we may ask you to fix the problem at your expense. If you do not fix the fault as requested, the work will be undertaken by Shoalhaven Water and the cost passed on to you.

 

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