Understanding your water service
As a property owner, it's important to understand the responsibilities around your water service.
Shoalhaven Water is responsible for the water mains located in your area. We also install and maintain water meter connection services.
- For any water quality issues
- Water connections
- To repair any leaks between the water mains and your water meter
As a property owner, it is your responsibility to:
- Ensure access is available to read the meter
- Maintain all internal pipes and taps located within your property
If your water service is unauthorised, defective or has been illegally installed and we believe it could seriously affect our system, we may ask you to fix the problem at your expense.
If you do not fix the fault as requested, the work will be undertaken by Shoalhaven Water and the cost passed on to you.
To find out more about your water meter, view our page on how to read your water meter.
If you need to find out how to identify if there is a leak on the property costing you money, view our page on how to identify a leak.
For information on your sewerage system, go to types of sewerage systems.