Effluent pumpout services are conducted to premises that have a contained onsite wastewater collection system. The system generally consists of two tanks, a septic tank and a collection tank. A regular pumpout is required to manage the system and prevent overflowing.
It is the owners responsibility to ensure a correct pumpout schedule is selected and this can be determined by how much water you use and the size of the tank.
A cleanout of the septic tank is recommended approximately every 5 years to remove any solid settlement buildup on the bottom of the tank. Cleanouts are a prepaid service and can be requested via our online septic tank cleanout form.
'Effluent' is sewage that has been treated in a septic tank or wastewater treatment plant. Effluent is also referred to as wastewater.
Effluent pump-out services are conducted to properties that have a tank-based effluent collection system and the effluent is removed on a regular cycle. If the collection tank is not emptied the contents will overflow and cause environmental and health hazards.
To allow the road tanker to pump out the system, a standpipe is located at the boundary of the property; this is where the tanker connects to your system.
Whether you have just installed a new system, or you have an existing system in place, we have a range of services available to help you.
New registrations apply to customers who have just installed an on-site effluent collection tank on their property.
When you sign up for ongoing regular pumpouts, annual fees will be levied on your Council rates notice.
You can use our online form to register a new pumpout service.
Our scheduled pumpout service offers a range of options from bi-weekly to 8 weekly. We understand that circumstances change so you change the frequency of your pumpout at any time. Any changes will be reflected in your Council rates notice.
You can use our online form to request a change of pumpout frequency if you would like to change the number of services at your property.
Extra pumpout service
You may at times require an extra pumpout service. Pre-arrange an extra pumpout service and avoid problems especially around holiday periods when visitors arrive. For an additional fee we can conduct an extra service that will happen within three (3) working days.
Use our online form to request an extra pumpout if you think a tank may be at risk of overflowing.
Emergency pumpout service
Found your tanks are at full capacity and at risk of overflowing? If this is the case call us immediately so that we can arrange a pumpout to occur within 24 hours. This service will incur an additional fee.
We use a contractor to conduct our pumpout services on your effluent system.
To assist our contractor and to avoid delays we suggest you maintain the components of the system including:
Standpipe access - remove any obstacles or obstructions to the standpipe for easy access. This includes removing any obstruction or garden matter from around the standpipe or tank. Not providing clear access to the standpipe can prevent the pumpout service from being completed.
Standpipe cap - the orange cap helps to easily identify the location of the standpipe. If it starts to fade, falls off and gets lost, or if it breaks, it can easily be replaced from an electrical wholesaler who refer to them as a conduit cap or plug.
Standpipe and pusher pumps - should be inspected by the owner before the service to ensure that the standpipe does not suck air or to ensure the pusher pump is not faulty. If your standpipe sucks air or your pusher pump is faulty the contractor will advise you via your docket left at your property and Shoalhaven Water will notify you via a letter or email. It is the owners responsibility to have the problem rectified within twenty-eight days (28). Note: if no action taken Council cannot accept responsibility for effective effluent removal services at your premises.
At the completion of a pumpout, our contractor will leave a docket in the letter box showing:
- The total amount of effluent removed (in litres), and
- The readings on the gauges before and after the pump out (to the nearest 100 litres)
If a letter box is not available, it is a good idea to leave a tin or box near the service pipe where dockets can be safely stored.
- Confirm the volume extracted by reading the sight gauges attached to each tank and comparing the levels against the docket
- Make an arrangement to attend a service
- Check the volume of effluent within the tank at any time by lifting the inspection lid or by using the 'dip stick' on top of the tank
Rainwater may infiltrate tanks causing an increase of wastewater in the collection well.
If cracks in the lid are noticed, it is important to get them fixed to maintain the water tight integrity of the system.