Request an extra or emergency pumpout

Your effluent tank may at times require an extra pumpout to avoid environmental problems such as sewer overflow. Scheduling an extra pumpout can be helpful during holiday seasons especially when household occupancy increases.

On receipt of a request, an extra pumpout will be performed within three (3) full working days. The extra pumpout will incur an additional service fee that will be invoiced to the applicant. 

Please note: Emergency services can be undertaken within 24 hours of verbal notification, but additional charges will apply.

Steps to request

Before you start

Step 1.Do you require an emergency pumpout?

If you require an emergency pumpout, call us immediately on (02) 4429 3214 so that we can escalate your request and attend your property within 24 hours of your verbal notification. 

If this is not an emergency, please proceed and click on the ‘Request online’ tab. On receipt of your application, the extra service will be performed within three (3) full working days.

Request online

Complete the below online form

Please note: The applicant will be invoiced the applicable fees.

Click here to view form.

Avoiding an emergency

Step 1.Monitor the level of contents in the tank.

Step 2.Schedule an extra service if required.

Step 3.Talk to visitors about the need to reduce water discharge into the system.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539