Request an extra or emergency pumpout

Your effluent tank may at times require an extra pumpout to avoid environmental problems such as sewer overflow. 

A pre-arranged extra pumpout can help avoid problems especially around holiday periods when visitors arrive. We suggest talking to your visitors about excessive water use while they are staying with you. 

Steps to request

Before you request

Step 1.Important information

We offer standard and emergency pumpouts. These services are invoiced separately to your Council rates notice and include the minimum service charge plus a fee for every 100 litres removed over 2,500 litres, per tank, per service. 

  • A standard pumpout service will be performed within three (3) working days from receipt of your request.
  • An emergency pumpout will be performed within 24 hours of receipt of your request.

*If you require an emergency pumpout you must contact us on (02) 4429 3214 so that we can escalate your request. 

Request online

Complete the below online form

Please note: The applicant will be invoiced the applicable fees.

Click here to view form.

Avoiding an emergency

Step 1.Monitor the level of contents in the tank.

Step 2.Schedule an extra service if required.

Step 3.Talk to visitors about the need to reduce water discharge into the system.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539

Not an effluent customer?

Ad-hoc standard or emergency pumpouts can be performed. Please refer to our Effluent Removal Fees and Charges