Apply for a pensioner concession

Shoalhaven Water offer eligible customers a pensioner concession on their water account.

The maximum annual concession available for an eligible pensioner is:

  • Half of the water charges (availability and usage), to a maximum of $87.50, and
  • Half of the sewerage service charges, to a maximum of $87.50

Further to this, each quarter Council will pay an additional $2.50 against the water availability charge and an additional $2.50 against the sewer availability charge to assist with the removal of the interest grace period. 

Water accounts are issued every three (3) months, if you become an eligible pensioner part way through the year and you meet the conditions, the concession will commence from the beginning of the next quarter billing cycle.

Equally, if your pension concession ceases part way through the year the concession will cease at the end of the current quarterly billing cycle.

Please note: Amounts provided above are based on a pensioner with full eligibility. If you are not the sole owner of the property, you may receive a lesser amount.


To be eligible to apply for a pensioner concession on your water account, you must:

  • Hold a current pensioner concession card, or DVA Gold card
  • Own and live in the home you are requesting a concession for

Steps to apply

If you are eligible, follow the steps below to find out more or how to apply.

Apply online

Step 1.Photocopy of both sides of your concession card

Step 2.Download and complete the application form

Download the application form

Step 3.Attach a copy of your completed application form and concession card to a new email

Step 4.Send your email to:

Apply in person

Step 1.Have your concession card with you

Make sure you bring your concession card with you so that we can make a copy of it.

Step 2.Visit us in person at our Nowra or Ulladulla administration buildings

Nowra Administration Centre
36 Bridge Road, Nowra, NSW 2541

Ulladulla Branch Office
14 Deering Street, Ulladulla, NSW 2539

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Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539

More information

Find out what discounts are available for rate payers by visiting Shoalhaven City Council's pensioner concession page.