Apply for a residential meter connection

Please be advised that any water meter service requests and/or payments received after the 13th November 2023 cannot be guaranteed installation within 20 working days.

If a service requires an under bore or is greater than a 20mm service, please allow additional time. All meter applications submitted after the 14th November 2022 will remain a priority for operations staff in the new year.

Water connections are available to all properties that have direct access to Shoalhaven City Council's water reticulation system.

Residential connections include:

  • A standard metered water service installed at the property boundary which includes an adjacent garden tap; and
  • The option of having the meter installed in a pit (this option will not include a garden tap)

Steps to apply

Before you start

Have your documentation ready to upload

When you apply, you will be asked to provide a service location plan which can be uploaded as a jpg or pdf.

A service location plan is a simple diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:

  • Be positioned along the front boundary, and
  • Not exceed one (1) metre in from the front boundary

What is a service location plan?

example service location plan for residential dwelling

Please Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options.

How to apply

Complete the online application form

Upload your service location plan when prompted.

The link below will take you to Council's online request management platform.

Apply online

What happens next

On receipt of your application, we will:

  1. Review your service location plan to determine the location is viable
  2. Calculate costs of meter connection
  3. Issue a payment advice (invoice)

On receipt of payment, we will schedule the installation of the meter at the property boundary in accordance with the service location plan you provided or an agreed alternative location. You must ensure the site has a two (2) metre square clearance where the installation is to occur.

Please allow up to 20 business days from payment for the installation to occur.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539

More information

Once the meter has been installed:

  • The property owner or builder must engage a licensed plumber to connect the metered service to the dwelling
  • All internal pipes on the property including taps and drains, are the property owner’s responsibility

Should a meter be damaged or interfered with, charges may be issued to the property owner.

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