Notify us of a non-urgent issue via our online form
Please be advised that any water meter service requests and/or payments received after the 13th November 2023 cannot be guaranteed installation within 20 working days.
If a service requires an under bore or is greater than a 20mm service, please allow additional time. All meter applications submitted after the 14th November 2022 will remain a priority for operations staff in the new year.
Water connections are available to all properties that have direct access to Shoalhaven City Council's water reticulation system.
Residential connections include:
When you apply, you will be asked to provide a service location plan which can be uploaded as a jpg or pdf.
A service location plan is a simple diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:
Please Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options.
Upload your service location plan when prompted.
The link below will take you to Council's online request management platform.
On receipt of your application, we will:
On receipt of payment, we will schedule the installation of the meter at the property boundary in accordance with the service location plan you provided or an agreed alternative location. You must ensure the site has a two (2) metre square clearance where the installation is to occur.
Please allow up to 20 business days from payment for the installation to occur.
Call us on (02) 4429 3214 or visit your closest administration centre
Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541
Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539
Once the meter has been installed:
Should a meter be damaged or interfered with, charges may be issued to the property owner.