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Water connections are available to all properties that have direct access to Shoalhaven City Council's water reticulation system.
Residential connections include:
Steps to apply
Click on the below tabs to find out what you need, how to apply, and what happens next.
When applying for a residential water meter connection, you’ll need to upload a Service Location Plan — a simple diagram showing where you’d like your meter installed. This helps us position your meter correctly and efficiently.
Location requirements
Please ensure your nominated meter location:
You can upload your Service Location Plan in JPG or PDF format during the application process.
Important note - In some cases, conduit for a long service may already be installed, connecting to a water main located on the opposite side of the street. If your preferred meter location doesn’t align with the existing conduit, additional installation costs may apply. If this happens, we’ll contact you to discuss the costs and explore alternative location options.
Have your Service Location Plan ready to upload when prompted.
The link below will take you to Council's online request management platform.
Apply online
Please be advised: Due to an influx of connections, an underbore installation will take a minimum of 30 business days.
On receipt of application, we will review your service location plan and if viable, issue a payment advice (invoice).
Full payment must be made prior to works commencing.
On receipt of payment, we will install the meter in accordance with the approved service location plan (or agreed alternative) within approximately 20 business days. To avoid delays, the site must have a minimum two (2) metre clearance at the installation point.
Please note that weather and site conditions may cause delays beyond the estimated timeframe.
All internal pipes on the property including taps and drains, are the property owner’s responsibility. Once the meter has been installed, the property owner or builder must engage a licensed plumber to connect the metered service to the dwelling.
Should a meter be damaged or interfered with, charges may be issued to the property owner.
Call us on (02) 4429 3214 or visit your closest administration centre
Nowra Administration Centre Opening hours: Monday to Friday, 9:00am to 4:00pm 36 Bridge Road, Nowra NSW 2541
Ulladulla Branch Office Opening hours: Monday to Friday, 10:00am to 2:00pm 14 Deering Street, Ulladulla NSW 2539
Here is an example of a residential service location plan.
Please be reminded that your preferred location must be along the front boundary of the property.
If your preferred location does not line up with an existing conduit, we will contact you to discuss costs and possible alternative service location options.