Apply for a commercial meter connection

Please be advised that any water meter service requests and/or payments received after the 13th November 2023 cannot be guaranteed installation within 20 working days.

If a service requires an under bore or is greater than a 20mm service, please allow additional time. All meter applications submitted after the
14th November 2022 will remain a priority for operations staff in the new year.

Developments such as commercial or industrial developments may require a larger service connection than a standard residential property.

Our metered service connection sizes for commercial properties are:

  • 20mm
  • 25mm
  • 32mm
  • 40mm
  • 50mm
  • 80mm
  • 100mm

Services greater than 100mm are available on request.

Steps to apply

Before you start

Have your documentation ready to upload

When you apply for a commercial meter connection, you will be asked to provide:

  • Your water development notice number (e.g. DA23/1234)
  • A service location plan, which can be uploaded as a jpg or pdf
  • Hydraulic plans and water sizing calculations, prepared by a qualified consultant

What is a service location plan?

A service location plan is a simple diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:

  • Be positioned along the front boundary, and
  • Not exceed one (1) metre in from the front boundary

example service location plan for commercial connection

If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options.

What is a hydraulic plan and/or water sizing calculation?

Hydraulic plans or water sizing calculations must be prepared by a qualified consultant such as a plumber or hydraulics consultant in accordance with relevant Australian standards. Details may include:

  • Available water pressure (a water pressure certificate can be issued on application)
  • Existing size of water mains serving the development
  • Size of metered and unmetered services required
  • Development complexity
  • Use of water and demand allocation in calculation stage
  • Location of proposed metered and unmetered services
  • Number of meter services
  • Access to metered services
  • Maintenance and/or replacement of metered services
  • Backflow prevention devices (which may impact water pressure)
  • Impact to the water supply system

How to apply

Complete the online application form

Provide your water development notice number (e.g. DA23/1234), service location plan, hydraulic plans and water sizing calculations when prompted.

The link below will take you to Council's online request management platform.

Apply online

What happens next

On receipt of your application, we will:

  1. Review the application to determine the location is viable.
  2. Calculate the costs of the meter connection.
  3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the meter as indicated on the service location plan. You must ensure the site has a two (2) metre square clearance where the installation is to occur.

Meter installations will take up to 20 business days from date of payment.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539

More information

Once the meter has been installed:

  • The property owner or builder must engage a licensed plumber to connect the meter to the dwelling
  • All internal pipes on the property including taps and drains, are the property owner’s responsibility

Should a meter be damaged or interfered with, charges may be issued to the property owner.