Report discoloured water

Discoloured or dirty-looking water usually happens when naturally occurring sediment build-up in the water mains is disturbed, most commonly due to a burst main or increased water use during peak holiday periods.

It can also occur when we carry out routine maintenance to remove the sediment build-up within the system. We notify residents in advance of any planned scouring scheduled to occur.

If you are experiencing discoloured water, try not to use any water inside your premises until the problem has been resolved.  

Steps to report

Find out what we recommend trying before you report the problem.

Before you report

Step 1.Run the front tap

Run your outside front tap to determine if the dirty water is coming from Council's main. If the water is coming out discoloured, leave the tap running for a couple of minutes to see if it clears. It may just require a small flush to remove any sediment in the service line from our maintenance work. Once the water in your front tap has returned to normal, run your backyard tap to flush any dirty water that may have entered the lines inside your house. 

Step 2.Consult with neighbours

If the water hasn’t cleared after flushing your front tap, check with your neighbours to see if they are also experiencing dirty water. This will help determine if the problem is isolated to your house or on a broader scheme. If your neighbours are also experiencing discoloured water, report the problem to us so we can investigate.

Step 3.Stained washing

If your washing becomes stained from a discoloured water event, try soaking the wet load straight away in Napisan (or a similar product) before the particles of sediment have a chance to dry and get lodged in the fabric. After a good soak, try washing the laundry again. If the washing is still stained after a second wash, we may be able to help. When you report this to us, you will need to provide photographic evidence of the stained washing. 

How to report

Report the problem

Click the button below to take you to Council's online reporting system. If you are reporting stained washing, you must provide clear photographic evidence to support your claim. You can upload any photos in jpg or pdf format in the form. 

Report online

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 9:00am to 4:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 10:00am to 2:00pm
14 Deering Street, Ulladulla NSW 2539

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