Discoloured, or dirty looking water generally occurs when there is a disturbance to the natural sediment build-up within the mains.
The most common causes of discoloured water are:
- A main water break or burst
- Increase level of water usage in the area during peak holiday periods
- Scouring the mains as part of routine maintenance
If you have experienced stained washing from a discoloured water event, try soaking the wet washing straight away before the particles of sediment have a chance to dry and get lodged in the fabric.
There are a few good products available from the supermarket which can assist in whitening laundry, or you can make contact with us for a free cleaning kit.
After a good soak, try washing the laundry again. If the re-soaked washing is still stained after a second wash, we may be able to help.
Steps to report a problem
We regularly undertake maintenance on the water supply system through a process known as 'flushing'. The flushing process consists of cleaning or ‘scouring’ the interior of the water mains by sending a rapid flow of water through them.
Our maintenance program helps to remove sediment build-up that can accumulate normally within the water supply system. We notify residents prior to any planned scouring scheduled to occur.