Managing an Account

Here you will find information about how to manage your Water Account, including what to do if you are required to manage an account on behalf of another person.

Have your bill delivered straight to your inbox. Signing up for our electronic account service is easy, all you need is the latest copy of your Water Account and an email address. If you don’t have your Water Account handy, give us a call and we can provide your eNotices reference number.

For more information on this service visit our eNotices page.

To register for eNotices, click on the link below.

Complete our online form to request a copy of your most recent bill or past ones.

When you change your postal address for your Water Account, your Rates Notice will also be sent to this address.

To lodge your updated postal address with Shoalhaven City Council, click on the link below.

Due to privacy reasons, if you need to contact us to discuss a deceased estate or to advise us of the passing of one our customers we will require you to forward us a copy of the customer’s Death Certificate and Will that lists you as an Executor of the Estate. 

Submit notification using our online form.

Additional information

We don’t disconnect the services from the property, so water and sewerage services will remain available. Water accounts continue to be raised approximately every 90 days and remain in the deceased person’s name until the property is transferred to the Executor(s) or to the surviving owner(s). 

If a change of ownership is required, your solicitor will lodge the appropriate forms with the NSW Land Registry Services for you.

We want to help you. If you have a complaint contact us and we may be able to resolve the problem. 

Lodge a complaint using our online form. 

If we have not resolved your concern, Shoalhaven Water is a member of EWON, the Energy & Water Ombudsman NSW. EWON provides an independent way of resolving issues.

For more information visit www.ewon.com.au or call them on 1800 246 545.