Apply for a plumbing reimbursement

If you’ve paid a plumber to fix a sewer problem and it turned out to be within Council’s sewer main, you may be eligible for reimbursement of reasonable costs.

Shoalhaven Water are available 24/7 to attend any sewer blockages and should be called in the first instance.

If a plumber has investigated the issue and it was determined that the blockage was in Council's mains, and Council was advised immediately you may be eligible for a plumber's reimbursement.

Reasonable reimbursements are expected to be between $200 - $300 including GST.

Please note: Shoalhaven Water will not reimburse for plumbing work on your property's internal plumbing services.


A reimbursement will only be considered if:

  • Shoalhaven Water was notified and attended the site to clear the blockage in Council's mains
  • The plumber's invoice provides details of the work carried out
  • The plumbers invoice has been paid in full

Before you start

Have a copy of your paid plumber's invoice ready to upload

How to apply

Complete the online application form

Upload a copy of your paid plumber's invoice when prompted.

The link below will take you to Council's online request management platform.

Apply Online

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539