Request a refund or transfer

If you have a credit balance on your water account, you can request a refund to your bank account or a transfer between Council accounts (including water, rates and other Council accounts).

Customers requesting a refund will not be charged for the first refund request in a financial year, but subsequent requests may be subject to a fee.

Steps to apply

Follow the steps below to request a transfer or refund.

Before you start

Step 1.Have your documentation ready to upload

To apply for a refund or transfer between accounts, you will need:

  • Proof of over payment - this can be a screenshot or scanned copy of your payment receipt or bank statement identifying the payment date, payment amount and the account reference number. This can be uploaded as a pdf or jpg in your request for refund or transfer. 
  • Your nominated bank details (i.e. your account name, BSB and account number)

Step 2.Refer to your notice to locate your account reference number

Each type of account will have a unique reference number and must be provided to ensure your request is allocated correctly. 

Water Account - your reference number can be found highlighted in yellow in the lower right-hand corner of your account. This 8-digit number will start with a 6.

Debtor Invoice (Account Receivable) - your reference number can be found highlighted in the lower left-hand corner of your account. This 8-digit number will start with a 3.

Septic Tank Cleanout - this will be a 7-digit receipt number, and it will start with a 1.


How to request

Complete our online request form

Attach relevant documentation including proof of payment when prompted.

The link below will take you to Council's online request management platform.

Request Online

What happens next

We will review your refund or transfer application along with your attached supporting documentation.

On approval, you will receive notification that your request has been forwarded to Council's accounts for processing.

Please allow up to 14 days from approval for the processing of the refund or transfer.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539