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If you have a credit balance on your water account, you can request a refund to your bank account or a transfer between Council accounts (including water, rates and other Council accounts).
Customers requesting a refund will not be charged for the first refund request in a financial year, but subsequent requests may be subject to a fee.
Follow the steps below to request a transfer or refund.
To apply for a refund or transfer between accounts, you will need:
Each type of account will have a unique reference number and must be provided to ensure your request is allocated correctly.
Water Account - your reference number can be found highlighted in yellow in the lower right-hand corner of your account. This 8-digit number will start with a 6.
Debtor Invoice (Account Receivable) - your reference number can be found highlighted in the lower left-hand corner of your account. This 8-digit number will start with a 3.
Septic Tank Cleanout - this will be a 7-digit receipt number, and it will start with a 1.
Attach relevant documentation including proof of payment when prompted.
The link below will take you to Council's online request management platform.
We will review your refund or transfer application along with your attached supporting documentation.
On approval, you will receive notification that your request has been forwarded to Council's accounts for processing.
Please allow up to 14 days from approval for the processing of the refund or transfer.
Call us on (02) 4429 3214 or visit your closest administration centre
Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541
Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539