Submit compliments, complaints and feedback

We welcome your compliments, complaints and suggestions. Your feedback is important whether it's good or bad.

If you have a complaint, contact us and we may be able to resolve the problem.

Submit online

How to submit

Use our online form to submit a compliment, complaint or your feedback:

Submit online

Need help?

Unresolved complaints

If we are unable to resolve your concern, you can contact the Energy and Water Ombudsman NSW (EWON), who can provide an independent way of resolving issues.

For more information visit www.ewon.com.au or call them on 1800 246 545.