Submit compliments, complaints and feedback

We welcome your compliments, complaints and suggestions. Your feedback is important whether it's good or bad.

If you have a complaint, contact us and we may be able to resolve the problem.

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How to submit

Use our online form to submit a compliment, complaint or your feedback:

Submit online

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 10:00am to 2:00pm
14 Deering Street, Ulladulla NSW 2539

Unresolved complaints

If we are unable to resolve your concern, you can contact the Energy and Water Ombudsman NSW (EWON), who can provide an independent way of resolving issues.

For more information visit www.ewon.com.au or call them on 1800 246 545.

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If you don't want to provide an email address, please visit our contact details page to view other options, or call us on (02) 4429 3214.