opens in new tab or window

Report a Problem

Notify us of a non-urgent issue via our online form

Report online
Close this announcement
Skip to main content
Shoalhaven City Council - Logo
  • Shoalhaven City Council
  • (02) 4429 3214
  • Contact Us
  • After Hours Emergencies
Home - Shoalhaven City Council - Logo
  • Home
  • Services and requests
    • Report a problem
    • Submit compliments, complaints and feedback
  • Your account
    • Managing your account
    • Bills and payments
      • Account payment options
      • Make an online payment
      • Request a copy of a bill
      • Sign up for eNotices
      • Register for direct debit
      • Request a refund or transfer
      • Overdue accounts
      • Avoiding flow restriction
    • Concessions and assistance
      • Financial assistance
      • Apply for a pensioner concession
      • Make a payment arrangement
      • Apply for a plumbing reimbursement
      • Register for dialysis assistance
      • Register for the tap re-washer program
      • Apply for an undetected water leak rebate
    • Fees and charges
      • Water and sewer charges
      • Vacant land service charges
    • Update account details
      • Update my postal address
      • Nominate an authorised account representative
      • Notification of a deceased estate
    • Buying, selling or renting
      • Buying a property
      • Selling a property
      • Renting a property
  • Your water
    • Understanding your water service
    • Greywater
    • Water meters
      • How to read your water meter
      • Submit a water meter reading
      • How to identify a leak
      • Apply for an undetected water leak rebate
      • Report damaged water meters
      • Report leaking meters, mains or hydrants
    • Rainwater tanks
      • Apply for rainwater tank compliance
      • Apply for a rainwater tank rebate
    • Swimming pools
    • Water bottle refill stations
      • Berry - Queen Street
      • Callala Bay - Bicentennial Park
      • Callala Bay - Community Centre
      • Callala Beach - Community Centre
      • Cambewarra - Howell Faulks Park
      • Culburra Beach - Skate Park
      • Currarong - Piscator Avenue Reserve
      • Greenwell Point Foreshore
      • Huskisson - Sports Field
      • Huskisson - White Sands Park
      • Kangaroo Valley - Moss Vale Road
      • Kangaroo Valley - Pump Track
      • Lake Conjola - Boat Ramp
      • Milton - Princes Highway
      • Mollymook Beach - Mitchell Parade
      • Mollymook Beach - Livis Place Playground
      • Nowra - Aquatic Centre
      • Nowra - Jellybean Park
      • Nowra - Junction Street Court
      • Sanctuary Point - Bike Park
      • Sanctuary Point - Paradise Beach Reserve
      • Sanctuary Point - Ray Brooks Reserve
      • Sanctuary Point - Skate Park
      • Shoalhaven Heads - Jerry Bailey Skate Park
      • Shoalhaven Heads - River Road Boat Ramp
      • St Georges Basin - Sports Field
      • Sussex Inlet - Jacobs Drive
      • Sussex Inlet - Sporting Complex
      • Ulladulla - Rotary Park
      • Ulladulla - Skate Park
      • Vincentia - Plantation Point Reserve
    • Report a water problem
      • Report leaking meters, mains or hydrants
      • Report damaged water meters
      • Report low water pressure or loss of water supply
      • Report cloudy water
      • Report a taste or odour issue
      • Report discoloured water
  • Sewer services
    • Types of sewer systems
    • Council sewer network
      • Your responsibilities
      • Sewer access points
      • Stormwater and the sewer system
    • Effluent pumpout systems
      • Effluent pumpout services
      • Register a new pumpout service
      • Request change of pumpout frequency
      • Request an extra pumpout
      • Request summer holiday additional pumpouts
    • Septic tanks and aerated systems
      • Tanks and cleanout services
      • Request a tank cleanout
      • Request an AWTS cleanout
    • Pressure sewer systems
      • Pressure sewer systems explained
      • Apply for a pressure sewer system installation
      • Report a pressure sewer system problem
    • Report a sewer problem
      • Report a sewer blockage
      • Report a sewer odour
      • Report a pressure sewer system problem
      • Report a sewer manhole problem
  • Water quality
    • Monitoring our systems
      • Drinking water quality monitoring
      • Environmental protection monitoring
    • Fluoride
    • Water hardness
    • Report a water quality problem
      • Report cloudy water
      • Report a taste or odour issue
      • Report discoloured water
  • Water restrictions
    • Water saving ideas
    • Restrictions to our water supply
    • Apply for a water restriction permit
    • Frequently asked questions
    • Checking for leaks
  • Building and renovating
    • Locating water and sewer assets
    • Information and resources
      • Guides, resources and standards
      • Building on or near our assets
      • Developer contributions
      • Fire service installations
      • Water and sewer construction works
      • Sewer diagrams
    • Water development notices
      • What is a water development notice?
      • Water development notice fees and charges
      • Apply for a water development notice
      • Meeting conditions
      • Certificate of compliance
      • Apply for a certificate of compliance
    • Residential meter connections
      • Apply for a residential meter connection
      • Apply for a dual occupancy or granny flat meter connection
      • Apply for a manifold meter connection
    • Commercial meter connections
      • Apply for a commercial meter connection
      • Apply for a fire service installation
      • Apply for a water pressure certificate
      • Apply for a manifold meter connection
    • Modifications to water services
      • Apply to relocate a water hydrant
      • Apply to downsize a commercial water meter service
      • Apply to upsize a commercial water meter service
      • Apply for a nominal sized water meter connection
      • Apply to relocate, lower or raise a water meter
      • Apply to disconnect a water meter
    • Demolition information
      • Before demolition
      • Book an inspection prior to demolition
    • Pressure sewer systems
    • Request a sewer manhole adjustment
  • Commercial and industrial
    • Liquid trade waste
      • What is liquid trade waste?
      • Submit land owners consent
      • Declaration as non-discharger
      • Apply for food preparation discharge approval
      • Apply for mechanical workshop discharge approval
      • Apply for accomodation provider discharge approval
      • Apply for laboratory discharge approval
      • Apply for laundry facility discharge approval
      • Apply for hospital or aged care provider discharge approval
      • Apply for educational facility discharge approval
      • Apply for chemical toilet waste dump point discharge approval
      • Apply for multiple occupancy discharge approval
      • Apply for industrial discharge approval
    • Backflow prevention and cross connection controls
      • Backflow prevention and cross-connection control
      • Accredited backflow prevention plumbers
      • Register a backflow prevention device
    • Standpipe hire
      • Apply for a metered standpipe
      • Submit a metered standpipe reading
  • Education and tours
    • Our systems and operations
      • Our water supply
      • Our water treatment plants
      • Water treatment process
      • Our wastewater treatment plants
      • Wastewater treatment process
      • Our reclaimed water management scheme
      • Request a treatment plant tour
      • Our communication towers
    • Water education
      • Tapstar educational resources
      • Request a Tapstar show
    • Ways to save water
  • Planning our future
    • Projects and developments
      • Danjera Dam Recreational Area Construction Project
      • Moss Vale Road Urban Release Area - Water Infrastructure
      • Moss Vale Road Urban Release Area - Wastewater Infrastructure
      • Bendeela & Cambewarra Reservoirs and Kangaroo Valley Storage Tanks
      • Design Services - Mains Program
      • Huskisson/Vincentia SPS 7, Rising Main and Gravity Main Upgrades
      • South Nowra Surcharge Main - Major Upgrades
    • Vision, mission and values
    • Meet our management
    • Strategic business plan
    • Customer service plan
    • Asset management strategy
    • Asset management plans
    • National performance reporting
    • Work with us
    • Our policies
  • Contact us
  • Emergencies
Back to top

In the spirit of reconciliation, Shoalhaven Water acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Connect and share

Contact us
(02) 4429 3214

  • Facebook
  • Twitter
  • Instagram
  • YouTube

Organisation

  • About us
  • Services and requests
  • Education and tours
  • Work with us
  • Contact us

Our sites

  • Shoalhaven City Council
  • Shoalhaven Economic Development
  • Shoalhaven Entertainment Centre
  • Shoalhaven Libraries
  • Shoalhaven Regional Gallery
  • Shoalhaven Swim Sport Fitness
  • Shoalhaven Tourism
  • Holiday Haven

Locations

Nowra City Administration Centre
36 Bridge Rd, Nowra NSW 2541 Australia

Ulladulla Branch Office
14 Deering St, Ulladulla NSW 2539 Australia

Disclaimer | Privacy | Copyright | Accessibility
© 2023 Shoalhaven City Council | Powered by Granicus