When we read the meter, we read the black numbers only and then calculate a charge based on the kilolitres used.
Although there are different kinds of meters, they all basically read the same. The below diagram is a guide to how the face of the meter looks.
By reading your water meter regularly you can identify any sudden change in the water use. Identifying a problem early will reduce the impact on the water use component of the account.
Shoalhaven Water recommends that if customers are away or not regularly at their property that the water meter be turned off to prevent water flow to the property. An undetected water leak be costly and can even attract termites.
If you notice your water meter is leaking call us and we will send someone out to repair your meter. Water meter repairs are of no cost to you.
How to identify a leak
To help identify if you have a leak on your property, we have created a simple three-step test:
- Find the water meter and record the reading. A simple way to do this is to use your phone camera (if you have one) and take a photo. Make sure not to use any water afterwards for a few hours.
- Read the meter again a few hours later making sure no water has been used during the test period.
- Compare the two sets of numbers. If they are the same there are no leaks. If they are different, subtract the first reading from the second and the difference will tell you how bad the leak is if water cannot be accounted for.
If a leak has been detected on the property, call a licensed plumber to fix the leak as soon as possible. The property owner will be charged for any water that passes through the meter, including water lost through leaks.
If a substantial amount of water has gone through the meter because of the leak, and the leak has been repaired by a licensed plumber, eligibility for a rebate might be possible.
For further information on how we may be able to help, follow this link to our Undetected Water Leak Assistance.