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Plumbing Reimbursements

If you’ve paid a plumber to fix a sewer problem and it turned out to be within Council’s sewer main, you may be eligible for reimbursement of reasonable costs.

If a sewer blockage on your property has been investigated by a plumber and the problem turned out to be in Council’s mains, it is your plumber's responsibility to contact Shoalhaven Water immediately to clear any blockage from the mains. 

Eligibility

A customer will only be reimbursed the reasonable costs associated with the plumbing invoice if Shoalhaven Water was notified of the issue and attended the site to clear the blockage. 

Reasonable costs are expected to be between $200 - $300 incl GST. 

Your request for reimbursement will be reviewed and if eligible, a reimbursement will be provided to help cover the cost of the plumber’s invoice. 

Exclusions

Internal plumbing work undertaken by a plumber is not covered by Shoalhaven Water. 

Before you apply

  • Did Shoalhaven Water attended the site to clear the blockage in Council's mains?
  • Does your plumber's invoice provide details of the work carried out?
  • Has the plumber's invoice been paid in full?

How to apply

If you are eligible for a plumbing reimbursement, lodge our online application below.