Apply to relocate, lower or raise a water meter

Building works or renovations can sometimes leave your meter in an inconvenient position and it may need to be adjusted.

For a set fee, meters up to 50mm have the following options:

  • Relocate water meter
  • Raise water meter
  • Lower water meter into a pit – plastic or metal lid (depending on traffic flow)

Meters greater than 50mm must be quoted.

NOTIFICATION - Meter relocation requests received after 10 November may not be actioned within 20 working days. Any outstanding requests after the holiday shutdown will remain a priority in the new year.

Steps to apply

Click on the tabs below to find out what you need, and how to apply to have a meter relocated, raised or lowered. 

Before you start

Have your documentation ready to upload

To complete your application, you will need:

  • The existing meter number

For meter relocations you will also require:

  • A service location plan indicating where the existing meter is and where you want the meter relocated to
  • The distance from the existing meter location to the new proposed meter location

What is a service location plan?

A service location plan is a simple diagram that provides us the information we require to relocate your meter to the position you want. Your nominated location must remain positioned along the front boundary.

example service location plan for relocation of meter more than one metre

Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options.

How to apply

Complete the online application form

Upload your service location plan when prompted.

The link below will take you to Council's online request management platform.

Apply here 

What happens next

On receipt of your application, we will:

  1. Review the application to determine the location is viable
  2. Calculate costs of meter adjustment
  3. Issue a payment advice (invoice)

On receipt of payment, we will schedule the relocation of the meter in accordance with the service location plan you provided. You must ensure the site has 24/7 access and a two (2) metre square clearance where the relocation is to occur.

Please allow up to 20 business days for the installation to occur.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 9:00am to 4:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 10:00am to 2:00pm
14 Deering Street, Ulladulla NSW 2539

More information

Once the meter has been relocated:

  • The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
  • All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.

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