Make a payment arrangement

If your Water Account is overdue or you need longer to pay off a current balance, you can request to make a payment arrangement with us. This service is offered to allow customers to pay overdue bills in smaller, manageable weekly, fortnightly, or monthly installments to avoid penalties. 

Under the Local Government Act, interest will continue to accrue on any outstanding balances. The current interest rate is 10.5% per annum, calculated daily.

Overdue accounts not only accrue interest, but they can also lead to flow restriction.

How to apply

Click on the tabs below to find out how to make an arrangement, and what happens if the arrangement is broken. 

How to apply

Step 1.Have your 8-digit account reference number ready

You can find your reference number highlighted in yellow in the bottom right-hand corner of your Water Account, it starts with a 6.

biller code and reference number example

Step 2.Determine your best payment frequency option

When applying, select the option most suitable to your circumstance. We accept regular weekly, fortnightly, or monthly payments.

Step 3.Apply online

Use our online application to submit your payment arrangement proposal.

The link below will take you to Council's online request management platform. 

Apply Online

What happens next

On receipt of your application:

Step 1.We will review your proposed payment arrangement. 

We need to ensure your proposed payment arrangement will cover the debt owing.

Step 2.Provide written confirmation of the accepted payment arrangement.

 

What happens when an arrangement is not maintained.

If you are having difficulty maintaining the arrangement, we need to know. Failure to maintain the arrangement or communicate with us, may lead to:

  • Legal action, and/or
  • Restriction of water supply to the property.

Further fees are associated with these actions.

What is flow restriction

Flow restriction involves significantly reducing the water flow to a property allowing only a very small amount of water for basic health and hygiene purposes. We will only do this if an account remains unpaid and all attempts to engage with an owner have been exhausted; and the property owner has made no attempt to rectify the outstanding amount.

Flow restriction can be avoided:

  • If a formal payment arrangement is accepted, signed and regular payments are made until the outstanding amount is paid;
  • A Centrepay arrangement is maintained; or
  • An outstanding water account complaint is with us or is being investigated by the Energy and Water Ombudsman of NSW (EWON).

Restoring a restricted water supply

If a property has had the water supply restricted, the water supply will only be restored in full when one of the following points is met:

  • Outstanding charges and additional removal fees are paid in full;
  • A formal payment arrangement, payment extension, or payment assistance has been approved;
  • An agreed lump sum has been made along with an agreed payment plan; or
  • It has been identified the property is subject to residential tenancy or commercial property lease agreement.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 9:00am to 4:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 10:00am to 2:00pm
14 Deering Street, Ulladulla NSW 2539

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