Make a payment arrangement

If you are having difficulty maintaining the arrangement, we need to know. Failure to maintain the arrangement or communicate with us, may lead to:

• Legal action, and/or
• Flow restriction.

Further fees are associated with these actions.

What is flow restriction?

Flow restriction involves significantly reducing the water flow to a property allowing only a very small amount of water for basic health and hygiene purposes. This will only happen if an account remains unpaid and all attempts to engage with an owner have been exhausted; and the property owner has made no attempt to rectify the outstanding amount.

Flow restriction can be avoided:

• If a formal payment arrangement is accepted, signed and regular payments are made until the outstanding amount is paid;
• A Centrepay arrangement is maintained; or
• An outstanding water account complaint is with us or is being investigated by the Energy and Water Ombudsman of NSW (EWON).

Restoring a restricted water supply

If a property has had the water supply restricted, the water supply will only be restored in full when one of the following points is met:

• Outstanding charges and additional removal fees are paid in full;
• A formal payment arrangement, payment extension, or payment assistance has been approved;
• An agreed lump sum has been made along with an agreed payment plan; or
• It has been identified the property is subject to residential tenancy or commercial property lease agreement. 

Payble is an online payment service to help you manage your Water Account.

Once you register, you can choose to pay your bill in smaller, more frequent payments and never forget a payment again. It’s free, easy to set up and you can check your balance at any time.

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