Request a septic tank cleanout

Septic tank cleanouts are recommended every 5 years to ensure the ongoing working of a system is maintained.

Cleanouts are a pre-paid service and include:

  • Standard cleanout - undertaken within three (3) full working days
  • Emergency cleanout - actioned within 24 hours on notification (additional fees apply)

Please note: If the tank is a non-standard treatment system, a private pump station, or the capacity is greater than 8,000L you will be invoiced for the service.

Steps to request a cleanout

Based on your tanks holding capacity, click on the relevant tab below to request a cleanout. 

Before you start

Step 1.Select the tab relevant to your tank capacity

  • Click on the tab that matches your tank capacity, e.g. Up to 6000 L.
  • Select your cleanout preference, i.e Standard or Emergency.
  • Have your card payment details ready.

Tanks greater than 8000 litres include non-standard systems and private pump stations, will be invoiced based on our current fees and charges. 

Step 2.If you require an emergency cleanout

Submit the online service request relevant to your tank capacity then call us immediately on 02 4429 3214 so that we can escalate your request.

Up to 6000 L

Complete the below application form and pay the upfront fee

Make sure this is the right form for your tank's capacity before starting. 

Between 6000-8000 L

Complete the below application form and pay the upfront fee

Make sure this is the right form for your tank's capacity before starting. 

Click here to view form.

Greater than 8000 L

Complete the below application form 

This service will be invoiced, please refer to our Septic Tank Cleanout Fees & Charges. 

Click here to view form.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 10:00am to 2:00pm
14 Deering Street, Ulladulla NSW 2539

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