Your obligations as a building owner may include a fire service to help prevent fires or minimalise the impact of fires. Fire safety measures must be installed and maintained whether a building is occupied or vacant. 

Fire Service

Fire Service Connections

On request, Shoalhaven Water will install fire services at the property boundary. Internal plumbing works for fire services are the responsibly of the property owner. It is a requirement of Council's Backflow Prevention and Cross Connection Control Policy that a Double Check Detector Assembly (DCDA) is installed on a fire service, and registered with Shoalhaven Water. For more information, follow this link to our Backflow Prevention page.

Shoalhaven Water provide the following fire service connections and combinations:

  • Metered or unmetered fire services
  • Combination meter with fire service
  • Manifold with bulk water meter and fire service

How do I apply for a fire service connection?

To apply for one of these services submit our online Connection, Manifold & Fire Service Request.

When you submit a request, be prepared to attach supporting documentation including hydraulic plans and water sizing calculations (minimum A3) prepared by a qualified hydraulic engineer or plumber. Attachments can be submitted in either .jpg or .pdf format.

Once the fire service has been installed, any internal plumbing works become the responsibility of the property owner.

If the fire service also requires a water meter, applicable water and sewer availability charges will be applied to the property Water Account.

Information for Designers

Water Pressure Certificates – for Hydraulic Designers to assist in the appropriate design of fire-fighting systems to suit a development. The application is an on-line form and is a pre-paid service. Please allow up to 20 working days for the processing of your request.  

Standard Sizing Requirements – Shoalhaven Water have the following standard metered and unmetered service sizes including 25 , 32, 40 and 50. Sizes above 50 are considered non-standard and will need Shoalhaven Water approval and may be subject to other conditions before installation. determination may be required prior to installation including standard and non-standard sizes.

Fire Service Lines – Where the fire service lines to serve the development are greater in diameter than the water main diameter that the fire service line is connected to, then the water main shall be augmented to the same size or larger (as approved by us) at the developer’s full cost. The extent of the augmentation shall be determined by Shoalhaven Water.

Storage/BreakTanks  – Shoalhaven Water does not permit any water booster pumps to be directly connected to any water main. Where pumps are required (as nominated by the hydraulic engineer), the applicant must provide storage/break tank(s) for fire-fighting supply in accordance with AS2419 and AS3500.

Water Pressure Certificates

A water pressure certificate can be provided to assist hydraulic designers find appropriate fire-fighting systems to suit the development.

How do I request a Water Pressure Certificate?

To obtain a Water Pressure Certificate submit our online Water Pressure Certificate Request.

When you submit the request, you will be asked to upload a Service Location Plan. This will help avoid assessment delays by ensuring we are testing the correct line.

What is a Service Location Plan?

The Service Location Plan is used to indicate where you would like the water pressure tested. To avoid unnecessary delays in processing, a pointer should be used rather than a circle or cross (which can cover relevant information). Please see below example. Your plan can be uploaded in jpg or pdf format and must be no greater than 10MB.

Example of Site Location Plan

Water Pressure Site Location Plan

How long does it take to receive a Water Pressure Certificate?

A water pressure certificate can take up to 20 working days to process.

When a request for a Water Pressure Certificate is received, Shoalhaven Water will review the request and issue the applicant an invoice. This must be paid prior to issuing the certificate.

To avoid unnecessary delays, please ensure your details are correct and the Site Location Plan is clearly marked.

Annual Fire Safety Statements

Annual Fire Safety Statements confirm the safety measures installed in a building are capable of performing to the required standard and that the building complies with Regulations in terms of fire prevention measures.

What do I need to do for the Annual Fire Safety Statement?

For more information, follow the link to Shoalhaven City Council's - Annual Fire Safety Statement Program or contact Council's Fire Safety Assistant on (02) 4429 3111

Further Information

For more information, contact Shoalhaven Water on 02 4429 3214 or email 

Please ensure that you have all of your information ready to provide.