We understand that customers may at times experience financial difficulty and find themselves with an outstanding amount owing on their water account.
If this is you, contact us to discuss your situation. By speaking with us, we can review your situation together and agree on a solution.
At that time, we will ask you to enter into a formal payment arrangement where you agree to pay regular installments on your outstanding water account.
Please note: Under the Local Government Act, interest will continue to accrue on any outstanding balances. Overdue accounts not only accrue interest, they can lead to flow restriction. Entering a formal payment arrangement can help you make manageable payments to avoid flow restriction.
Steps to make a payment arrangement
To make a formal payment arrangement proposal, follow the steps below.
If you are having difficultly maintaining the arrangement, we need to know.
Failure to maintain the agreement or communicate with us may lead to:
- Legal action, and/or
- Restriction of water supply to the property
Further fees will be associated with these actions.